Our return and refund policy is very flexible and customer-friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms -
A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
If the customer identifies a manufacturing defect on the received product.
If the product is received in a damaged condition.
If the product doesn’t fit into the customer’s desired decor expectations, we will be refunding the amount of the bought product after taking out the partial cost of logistics based on invoice value as follows -
- Upto Rs. 999: Rs. 150
- Rs. 1000 - Rs. 4999 - Rs. 350
- Rs. 4999 - Rs. 9999 - Rs. 700
- Rs. 10000 and above – 10% of order value.
To be able to send back the product safely, the customer must have the original packaging available with him/her.
You can reach us at firstname.lastname@example.org to initiate replacements or refunds. The customer is requested to share the product pictures clearly showing the issue.
Please note these points: We will be requiring the original packaging with any foam and cushioning inside for the safe return journey of the product, even if it is broken, damaged, or defected.
As an organisation, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write to us at email@example.com within 24 hours of ordering and we will be happy to assist you.
- Our return policy is applicable within 2 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect, & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at firstname.lastname@example.org to initiate a return.
- Please send us 2 images (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on email@example.com from where our Quality Assurance team will check the details in reference to its eligibility of return.
- We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organising a pickup and 4-6 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the replacement/refund process will get initiated.
Points to remember - Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping labels (pasted on the packet), invoice, etc. The product should be unused and in the original condition. You will be asked to print 2 documents to be provided to the logistics company representative who comes for the pickup.
All refunds will be processed within 2-3 days of receiving the merchandise back at our warehouse.
The refunds can be made in the form of an exchange order. An exchange order is the fastest way of refund. It means the refund value can be used to place another order of the same value as the calculated refund amount. The product will be shipped to you after the reverse pickup is completed and received in the warehouse.
The exchange order can be of more value than the refund amount as well, however, the difference must be paid by the customer.
- Cash refunds: Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer ( Please provide your account details for the same). The refund can take 2-3 days to appear in your account. Cash on delivery refunds are processed by a third-party service, hence please allow 7-10 days for the amount to reflect in your statements.
(i) Partial Refund: The amount of the refund will be calculated as per the previously mentioned structure.
(ii) Full Refund: Eligible only if The order received has a damaged product/ manufacturing defect / incorrect product AND KNG Agro Food Pvt. Ltd. is unable to replace the product due to lack of inventory.